What is the process for ordering a custom painting?

After I receive your quote request, I’ll get in touch and together we’ll figure out the details that will work best for what you’re looking for. I do request a 50% deposit to get started, and once I have that and the reference photos I can get started!

During the process I usually check in at least twice with my collectors, once to ensure that the outline looks correct, and once more before I seal the painting for shipping. Once I get final approval, and the final half of the payment, I seal the painting against UV fading, wrap it up and take it to the post office.

5-8 days later you (or your loved one if it’s a gift going straight to them) will have your new custom artwork in hand!

Is the deposit refundable?

The deposit is refundable until I have approval on the outline, so that we can be sure to be on the same page before the painting starts. After that it is not refundable due to the amount of time and effort involved in the creative process. I do everything I can to make sure my collectors are happy with their paintings, and will happily do up to 3 revisions if needed. For any more an additional deposit is required.

How long does a custom painting take to create?

Custom paintings typically take about 1-2 weeks from the beginning of the process until it gets dropped off at the post office. If you need it faster though, please let me know, getting it earlier is an option for an additional fee.

Want a print in a larger size?

I strive for the best quality in the prints that I have created. For that, some paintings cannot be printed in larger sizes than are available. If you’re interested in a print in a size other than the ones available on the website, please contact me and we can figure out whether it might be possible or whether it could be created custom in a larger size.

What about returns?

I work as hard as I can to ensure that my collectors are happy. For originals and custom artwork all sales are final. If you’re not happy during the final check in for custom artwork please let me know and I will try my best to ensure you’re happy with it.

You can return prints for a 20% restocking fee as long as they are in original condition.

I am not liable for mishandling or failed delivery by USPS. All of my packages are insured for the full cost, so you may need to file a claim with USPS to rectify things depending on the situation. Once the claim is filed we can discuss reordering the print or recreating the painting.

If the address was wrong, it’s likely the package will be returned to me. If it is my fault, it will be reshipped at no cost. If the address I received from you is incorrect then there will be a re-shipping fee.

Who actually owns the painting?

I retain all rights to all artwork I create. This includes the rights to the image of sold & commissioned original paintings.   I retain the right to make reproductions of any and all artwork I create unless the collector has purchased the full or partial rights to the artwork (this is in addition to purchasing the original).  I do respect my commissions of people, places, pets and sensitive information and will not reproduce those except for use as marketing materials, with sensitive information censored if needed.

The Collector or buyer may not reproduce the artwork in any way without written permission.  If the artwork ends up being reproduced in a magazine or other media I only ask for credit.

Please let me know if you are interested in purchasing full or partial rights to your painting.  I would be happy to discuss this with you if you’d like.